Last Updated: October 30, 2026
These Terms & Conditions govern your use of the Benchmark Appliance Services website and your participation in the Benchmark Appliance Services text messaging program.
By using our website, requesting service, providing your contact information, or opting in to receive text messages from Benchmark Appliance Services, you agree to these Terms & Conditions.

1. Business Information
Benchmark Appliance Services
Phone: 404-618-1884
Email: support@benchmark-appliance.com
Benchmark Appliance Services provides appliance maintenance, diagnostic, and repair services.

2. Text Messaging Program
The Benchmark Appliance Services text messaging program is used to communicate with customers and prospective customers regarding appliance service.
Messages may include:

• Appointment confirmations

• Appointment reminders

• Scheduling updates

• Technician arrival notifications

• Service status updates

• Estimates

• Invoice or payment notifications

• Parts availability updates

• Repair-status updates

• Customer support communications

• Follow-up communications regarding completed service

• Promotional or marketing messages when the customer has provided appropriate consent

Text messages will identify or otherwise relate to Benchmark Appliance Services.

3. Consent to Receive Text Messages
By providing your mobile telephone number and opting in to receive text messages from Benchmark Appliance Services, you consent to receive text messages at the number you provided.
Consent to receive text messages is not a condition of purchasing goods or services from Benchmark Appliance Services.
You are responsible for ensuring that the telephone number you provide is accurate and that you are authorized to receive messages at that number.

4. Message Frequency
Message frequency varies based on your interactions with Benchmark Appliance Services.
For example, customers with an active service appointment may receive multiple messages relating to scheduling, technician arrival, estimates, parts, repair status, invoices, or follow-up service.
Customers who separately consent to promotional communications may also periodically receive promotional or marketing messages.

5. Message and Data Rates
Message and data rates may apply.
Your mobile carrier may charge fees for sending or receiving text messages or for data usage according to your wireless service plan.
Benchmark Appliance Services is not responsible for charges assessed by your mobile carrier.

6. Opting Out of Text Messages
You may opt out of the Benchmark Appliance Services text messaging program at any time by replying STOP to any text message you receive from us.
After you send STOP, you may receive a final confirmation message stating that you have been unsubscribed.
Once you have opted out, you will no longer receive text messages from that messaging program unless you subsequently provide consent to receive messages again.
Opting out of text messages does not prevent us from contacting you through other methods when reasonably necessary to complete an active service request, such as by telephone or email.

7. Customer Support and HELP Instructions
If you need assistance with the Benchmark Appliance Services messaging program, reply HELP to a text message.
You may also contact us directly:
Phone: 404-618-1884
Email: support@benchmark-appliance.com

8. Supported Carriers and Message Delivery
Text messaging services depend on mobile carriers and telecommunications providers.
Benchmark Appliance Services cannot guarantee that every message will be delivered or received within a particular period of time.
Wireless carriers are not liable for delayed or undelivered messages.
Service availability may vary depending on your carrier, device, location, network availability, or wireless service plan.

9. Privacy
Your privacy is important to us.
Information collected through our website, service requests, and text messaging program is handled in accordance with the Benchmark Appliance Services Privacy Policy.
Our Privacy Policy explains what information we collect, how we use it, how it may be shared, how it is protected, and your choices regarding your information.
Privacy Policy: https://www.benchmark-appliance.com/privacy-policy
Mobile telephone numbers and SMS consent information are not sold or shared with third parties or affiliates for their own marketing or promotional purposes.

10. Website Use
You may use the Benchmark Appliance Services website for lawful purposes, including:

• Learning about our services

• Requesting appliance service

• Contacting our business

• Scheduling appointments

• Reviewing service information

• Accessing information we make available to customers

You agree not to misuse the website, interfere with its operation, attempt unauthorized access, or use the website for unlawful or fraudulent purposes.

11. Service Requests and Appointments
Submitting a request through our website, by telephone, email, or text message does not necessarily guarantee an appointment or service availability.
Appointments are subject to confirmation by Benchmark Appliance Services.
Appointment times may occasionally change due to factors including previous service calls, traffic conditions, parts availability, technician availability, weather, or other circumstances beyond our reasonable control.
We will make reasonable efforts to notify customers of material scheduling changes.

12. Estimates and Repairs
Any estimate provided before inspecting an appliance may be preliminary.
Final repair recommendations and pricing may depend on diagnosis, appliance condition, parts availability, accessibility, labor requirements, and other factors discovered during service.
Customers will generally be given an opportunity to approve repair work before additional repair work is performed.
Diagnostic charges, service charges, labor charges, parts charges, taxes, and other applicable fees may apply as disclosed during the service process.

13. Parts and Availability
Repair parts may be subject to availability from manufacturers, distributors, or suppliers.
Benchmark Appliance Services does not guarantee that every part will remain available or that a manufacturer or distributor will maintain inventory for a particular appliance.
Estimated parts arrival dates are estimates and may change due to circumstances outside our control.

14. Payments
Customers are responsible for payment of charges associated with services they authorize.
Payment methods and payment terms may be communicated through invoices, estimates, service agreements, or other communications from Benchmark Appliance Services.
Payment processing may be performed by third-party payment providers.

15. Third-Party Services
Benchmark Appliance Services may use third-party platforms and service providers for functions including:

• Scheduling

• Customer relationship management

• Telephone and text messaging

• Payment processing

• Website hosting

• Email communications

• Accounting

• Parts ordering

• Warranty administration

Your use of certain third-party services may also be subject to the terms and privacy policies of those providers.

16. Intellectual Property
Website content, branding, text, graphics, logos, and other materials created or owned by Benchmark Appliance Services may not be copied, reproduced, distributed, or used for commercial purposes without permission except as permitted by law.
Third-party trademarks and brand names appearing on our website remain the property of their respective owners.

17. Disclaimer
We make reasonable efforts to provide accurate information through our website and communications, but website information may occasionally contain errors or become outdated.
Information on the website is provided for general informational purposes and should not be considered a substitute for an inspection or diagnosis of a specific appliance.

18. Limitation of Liability
To the extent permitted by applicable law, Benchmark Appliance Services will not be responsible for indirect, incidental, special, or consequential damages resulting from use of our website or text messaging program.
Nothing in these Terms & Conditions is intended to limit rights or remedies that cannot legally be limited under applicable law.

19. Changes to These Terms
We may modify these Terms & Conditions periodically to reflect changes in our services, business practices, technology, carrier requirements, or applicable laws.
The current version will be posted on our website with an updated "Last Updated" date.
Continued use of the website or messaging program after changes become effective constitutes acceptance of the updated terms to the extent permitted by law.

20. Contact Us
For questions regarding these Terms & Conditions or the Benchmark Appliance Services messaging program, contact:
Benchmark Appliance Services
Phone: 404-618-1884
Email: support@benchmark-appliance.com
For text messaging assistance, reply HELP.
To unsubscribe from text messages, reply STOP.