Last Updated: October 30, 2026

Benchmark Appliance Solutions LLC ("Benchmark," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains what information we collect, how we use and protect it, when we may share it, and the choices you have regarding your information.
 

1. Business Information

Benchmark Appliance Services provides appliance maintenance, diagnostic, and repair services.

Benchmark Appliance Services
Phone: 404-618-1884
Email: support@benchmark-appliance.com

If you have questions about this Privacy Policy or how your information is handled, you may contact us using the information above.

2. Information We Collect

We may collect information that you provide directly to us when you request service, contact us, schedule an appointment, submit a form, communicate with us by phone, email, or text message, make a payment, or otherwise interact with our business.

Information we may collect includes:

• Name

• Service address and billing address

• Telephone number

• Email address

• Appliance information, including manufacturer, model, serial number, and reported problem

• Appointment and service history

• Communications between you and Benchmark Appliance Services

• Estimates, invoices, payment status, and transaction information

• Information you voluntarily provide regarding your service request

Payment card information may be processed by third-party payment processors. We do not necessarily receive or store your complete payment card information.

3. How We Use Your Information

We may use the information we collect to:

• Schedule and manage appliance service appointments

• Confirm, remind you about, or update you regarding appointments

• Communicate technician arrival times and scheduling changes

• Respond to questions and customer service requests

• Prepare estimates, invoices, receipts, and service documentation

• Communicate regarding parts orders, repairs, warranties, or follow-up service

• Process payments

• Maintain service and customer records

• Improve our services and business operations

• Prevent fraud or misuse of our services

• Comply with applicable legal, regulatory, tax, or recordkeeping requirements

• Send marketing or promotional communications when permitted by law and when appropriate consent has been obtained

4. Text Message Communications

If you provide your mobile telephone number and consent to receive text messages from Benchmark Appliance Services, we may send text messages relating to your interaction with our business.

Messages may include:

• Appointment confirmations

• Appointment reminders

• Scheduling updates

• Technician arrival notifications

• Service updates

• Estimates or invoice notifications

• Parts availability or repair-status updates

• Customer-service communications

• Follow-up messages related to completed service

• Promotional or marketing messages if you have separately agreed to receive them

Message frequency varies depending on your service activity and communications with us.

Message and data rates may apply.

Consent to receive text messages is not a condition of purchasing goods or services from Benchmark Appliance Services.

You may opt out of text messages at any time by replying STOP to a message. After opting out, you may receive a final confirmation message indicating that you have been unsubscribed.

For assistance, reply HELP to a text message or contact us at 404-618-1884 or support@benchmark-appliance.com.

Carriers are not liable for delayed or undelivered messages.

5. SMS and Mobile Information Sharing

We do not sell, rent, or share mobile telephone numbers or SMS consent information with third parties or affiliates for their own marketing or promotional purposes.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

We may disclose information to service providers that assist us in providing our messaging services, such as telecommunications providers, scheduling platforms, customer-management systems, or messaging-service providers, solely as necessary to provide those services on our behalf.

SMS opt-in information and consent will not be sold or shared with third parties for their own marketing purposes.

6. How We Share Information

We do not sell your personal information.

We may share limited information with companies or individuals that assist us in operating our business or providing requested services. These may include:

• Payment processors

• Scheduling and customer-management platforms

• Communications and telephone service providers

• Software and technology providers

• Parts distributors or suppliers when necessary to fulfill a service request

• Manufacturers or warranty administrators when necessary to perform warranty-related services

• Independent service partners or contractors assisting with a service request

• Accounting, legal, insurance, or other professional service providers

These parties may receive only the information reasonably necessary to perform services on our behalf or fulfill your service request.

We may also disclose information when required by law, court order, government request, or when reasonably necessary to protect our business, customers, employees, property, or legal rights.

7. Data Storage and Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

Customer information may be stored using secure third-party business systems, scheduling platforms, payment processors, cloud services, and communications systems.

Access to customer information is limited to individuals and service providers who reasonably need access to perform business functions.

No electronic storage or transmission system can be guaranteed to be completely secure, and we cannot guarantee absolute security of information transmitted or stored electronically.

8. Data Retention

We may retain customer and service information for as long as reasonably necessary to:

• Provide requested services

• Maintain appliance service histories

• Address warranty or service questions

• Maintain accounting and tax records

• Resolve disputes

• Enforce agreements

• Meet legal or regulatory obligations

Information that is no longer reasonably required may be deleted or anonymized in accordance with our business practices and applicable law.

9. Your Choices and Rights

You may contact us to:

• Request access to personal information we maintain about you

• Ask us to correct inaccurate or outdated information

• Request deletion of certain personal information

• Update your communication preferences

• Opt out of marketing communications

Requests may be submitted to support@benchmark-appliance.com or by contacting us at 404-618-1884.

Certain information may need to be retained for legal, tax, accounting, warranty, fraud-prevention, or legitimate business purposes even after a deletion request.

10. Email Communications

You may request that we stop sending promotional emails by using the unsubscribe option included in the message, when available, or by contacting us directly.

We may continue to send non-promotional communications concerning active appointments, invoices, service requests, transactions, warranty matters, or other necessary business communications.

11. Website Information and Cookies

When you visit our website, certain technical information may be collected automatically, such as:

• Internet Protocol (IP) address

• Browser type

• Device type

• Pages visited

• Referral source

• Date and time of access

• General website usage information

Our website or third-party services used by our website may use cookies or similar technologies to operate the website, analyze website traffic, improve performance, or measure advertising effectiveness.

Your browser may allow you to restrict or disable cookies.

12. Third-Party Services and Links

Our website may contain links to websites or services operated by third parties. Benchmark Appliance Services is not responsible for the privacy practices, security, or content of third-party websites.

Third-party services we use may maintain their own privacy policies governing information processed through their systems.

13. Children's Privacy

Our services are intended for adults seeking appliance maintenance and repair services. We do not knowingly collect personal information from children under the age of 13 through our website.

If we learn that we have unintentionally collected such information, we may take reasonable steps to delete it.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, technology, legal requirements, or services.

When changes are made, the revised policy will be posted on this website with an updated "Last Updated" date.

15. Contact Us

Questions, requests, or concerns regarding this Privacy Policy may be directed to:

Benchmark Appliance Services
Phone: 404-618-1884
Email: support@benchmark-appliance.com